Speakers49 Speakers

Patrick Kehoe

EVP, Product Management

Messagepoint

Sumit Parab

Head of Product Management

Amdocs

Warren Collier

COO

Black Rock

Lizzie Pine

Executive Director, Head of Commercial Bank Card

JP Morgan Chase & Co.

Jill Perlberg

VP Client Experience Marketing

Northwestern Mutual

Sandip K Chaudhary

Head- International, Customer Growth & Partnerships Wealth & Personal Banking

HSBC Bank Canada

Bekim Merdita

EVP

Rocket Mortgage

Matt Coyle

Chief Customer Experience Officer

Purpose Unlimited

Carlo Venditti

National Head of Sales

President’s Choice Financial

Jill Sammons

SVP, Marketing

BCU (Baxter Credit Union)

Akkhil P Augustine

Director, Digital & Core Banking

Equitable Bank

Satish Behara

VP Cloud Integration & Analytics

Citi

Paul Douglas

VP, Corporate Partnerships and National Development

Desjardins

Julia Cook

VP, Customer Experience

Northbridge Financial Corporation

Matthew Beckman

VP, Head of Digital Platform Optimization

US Bank

Swati Suyal

Director, Digital Transformation

BMO

Davyd Edwards

Director, Digital Marketing

Meridian Credit Union

Mahesh Bharariya

VP, Digital Products and CX Analytics

American Express

Ian Cummings

Senior Director, Client Experience and Design Research

RBC

Don Beck

CEO

The MSR Group

Zur Yahalom

Senior Vice President and Head of Financial Services

Amdocs

Vipul Lalka

Vice President, Enterprise Digital Strategy

TD

Lola DeMoon

VP, Senior Product Manager, UX, CX

Bank of West

Jean-Pierre Lacroix

President, Founder

SLD

Nate Gibbons

Chief Experience Officer

QuickFi

Shibani Ahuja

VP, Executive Product Owner, Customer Engagement Platform

TD Bank Group

Bernie Borgeson

AVP, Client Experience

CWB

Radi Hindawi

SVP, Insights & Consulting

InMoment

Sean Albertson

CEO

CX4ROCKS

Sue MacDonald

Chief People & Marketing Officer

People Corporation

Anita Ghosh

CEO

Bridjr

Kristi Lewis

VP, Marketing

Paramount Commerce

Parul Khanna

VP, Cyber Security

BNP Paribas

Kirsten Sonius

Vice President

Meridian Credit Union

Phuong Dang

VP Payments

CIBC

Sukhmani Dev

SVP, Digital Product Management

Mastercard

Laura Richard

Principal

Level5 Strategy

Elizabeth Walford

Managing Director

Walford Partners Inc.

Monique Koehli-Duquette

Head of Marketing Technology & Analytics

BMO

Kathleen Kresky

Vice President Operations

Gore Mutual Insurance

Joe Crawford

Senior Director, Professional Services

Glassbox

Lola DeMoon

Vice President, Senior Product Manager, Ux, CX

Bank of West

Alex Vronces

Executive Director

Fintechs Canada

Matt Everson

SVP, Digital Services

SDImktg

Blair Ball

AVP Global Customer Centricity

Manulife

Dina Beaucage

Marketing & CX leader

CWB Equipment Division

Monica Hovsepian

Head of Financial Services

OpenText

Laura Scheck

VP Credit Cards

Scotiabank

Elisa Pennate

Corporate Gift Card Specialist

Oxford Properties Group